Terms of service
1. OVERVIEW
This website is operated by Arkoah Ltd (“we”, “us”, or “our”). By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms”). These apply to all users of the site.
We reserve the right to update or change these Terms at any time by posting the updated version on our website.
2. OUR PRODUCTS
All products sold on our site are handcrafted in small batches. Variations may occur in scent, color, or appearance — this is part of their uniqueness.
Products are intended for home use only and not for internal consumption or medical use. Please read all product descriptions carefully before use.
3. ORDERING & PAYMENT
We reserve the right to refuse any order for any reason. You agree to provide accurate and up-to-date billing and shipping information.
All transactions are securely processed by Shopify and their payment partners.
4. SHIPPING & DELIVERY
We aim to dispatch orders within [3-5] working days. Shipping times may vary depending on your location. You’ll receive tracking info when your order is on its way.
See our Shipping Policy for more details.
5. RETURNS & REFUNDS
We accept returns within 14 days of delivery. Products must be unused and in their original packaging.
Please see our Refund Policy for instructions.
6. PRIVACY & DATA
We collect personal information such as your name, address, and email to fulfill orders and provide customer support. Your data is stored securely via Shopify.
See our full Privacy Policy for details.
7. LIABILITY
We are not liable for any allergic reactions, misuse, or damage resulting from use of our products. Always follow safety instructions included with your order.
8. GOVERNING LAW
These terms are governed by the laws of England and Wales.
9. PRODUCT SAFETY DISCLAIMER
Our products are for external/home use only and are not intended to diagnose, treat, cure, or prevent any medical condition. Always follow safety instructions provided with the product. We are not liable for any misuse, allergic reaction, or damages resulting from use.
10. CONTACT
If you have questions, please contact us at:
Arkoah Ltd
Email: info@arkoah.com
Registered in England & Wales
Company number: 16418057