Shipping policy
Last updated: July 25, 2025
Processing Time
All orders are processed within 2–5 business days, excluding weekends and public holidays.
During peak periods or high order volumes, processing times may be extended. If delays occur, we’ll notify you by email as soon as possible.
Shipping Options & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Calculated at checkout |
Shipping times may vary depending on your location and chosen carrier.
Shipping Restrictions
We do not ship to P.O. boxes, APO, or FPO addresses.
Some products (like candles) may be restricted or subject to temperature-sensitive handling in warmer climates.
International shipping may be limited based on customs regulations or carrier availability.
Order Tracking
Once your order has been shipped, you’ll receive a confirmation email with your tracking number.
Please allow 24–48 hours for the tracking link to update.
Lost, Delayed, or Missing Orders
If your order is significantly delayed beyond the estimated delivery window, please contact us at info@arkoah.com.
While we are not responsible for delays caused by shipping carriers, we’ll always do our best to assist you and help resolve the issue.
Damaged or Incomplete Orders
If your order arrives damaged or with missing items, email us at info@arkoah.com within 48 hours of delivery.
Please include:
Photos of the item(s) and packaging
Your order number
A brief description of the issue
We will offer a replacement or refund in line with our Refund Policy.
International Shipping (if applicable)
International orders may be subject to customs fees, import taxes, or duties — these are the responsibility of the buyer and are not included in our prices or shipping charges.
Delivery times for international orders vary by country and customs processing times.